Privacy Protection Policy

bm88 Privacy Policy

Q: I want to delete my personal data — what should I do?

Contact support@bm88.surf to submit a data deletion request. Please note that some data may need to be retained due to legal obligations or responsible gaming requirements and cannot be deleted.

bm88 protects players' personal data on our platform with the highest standards of dignity and security. This policy explains how we handle your data.

Last updated: 29 October 2026

This Privacy Policy ("Policy") explains how we collect, store, use, and protect the personal data of bm88 players ("you" or "user"). By accessing and continuing to use bm88's services ("website" or "platform"), you are deemed to have agreed to the terms of this Policy.

We take your personal data seriously and handle it securely using SSL encryption technology and robust data protection practices. Please check this page regularly — any policy updates will be announced here.

Information We Collect

We collect the following categories of information during activities such as registering an account, making deposits and withdrawals, and using our services:

1.1 Personal Identification Information

Full name (in Burmese or English)
Date of birth (for 21+ age verification)
Contact email address
Phone number
National ID or licence photo for identity verification (KYC)

1.2 Financial Information

Deposit and withdrawal records
Payment method (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer)
Game history and account balance information

1.3 Technical Information

IP address and access logs
Browser type and version
Computer or mobile device type
Time spent on the website and actions taken
Cookies and similar tracking technologies

How your data is used and why

We use the personal information we collect only for the following purposes:

Account Management: We process the necessary data to create and operate your bm88 account.
KYC Verification: Used to verify that players are genuine and aged 21+.
Financial Transactions: Used to process deposits and withdrawals smoothly.
Security and Fraud Prevention: We monitor and protect against suspicious playing patterns and financial transactions.
Customer Service: Used for 24/7 customer support and issue resolution.
Legal Obligations: Used to handle notices, record submissions, and related responsibilities.
Platform Improvement: We analyse combined player behaviour data to improve service quality.

We will not sell your personal information to third-party advertising companies or unrelated organisations.

Third-party sharing and limits

bm88 operates under a strict data protection model. We only share personal information with third parties in the following situations:

3.1 Service Providers

Payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay, and banks) and software service providers receive only the data needed to deliver their services. They are not given access for their own use and are bound by confidentiality agreements.

3.2 Legal Requests

If we are required to provide information under a court order or legal action, we will make every effort to notify you in advance. However, if there is a legal restriction, we may not be able to do so.

3.3 Business Changes

If ownership or operations of bm88 change, we will notify you in advance that personal information may be transferred, and the protections in this policy will continue to apply.

Cookies and tracking technologies

Our website uses cookies and similar technologies for the following purposes:

Essential Cookies: Required to maintain login sessions and provide secure operations.
Functional Cookies: Used to remember your login preferences and language settings.
Analytics Cookies: Used to understand how the platform is used and to improve service goals.

You can decline cookies through your browser settings. Please note that some platform features may be affected if you do.

Data retention period

We retain personal information for the following periods:

Active Accounts: Data is kept for as long as the account remains open.
Closed Accounts: Financial records and KYC data are retained based on applicable legal retention requirements.
Technical Logs: Server logs and activity logs are kept until the standard technical review period ends.

You may request deletion of your data, but data retained for legal obligations or fair gaming protection purposes cannot be deleted immediately.

Personal data security measures

bm88 takes the following technical, administrative, and data protection steps to protect your personal information:

6.1 Technical Protection

Data in transit is protected using SSL (TLS) encrypted connections
Stored data is protected through database encryption
We conduct intrusion monitoring and regular security checks
The platform is protected by access control gateways and firewalls

6.2 Administrative Protection

Access control — only staff who need it can access personal information
Training records and procedures for data handling
Regular reviews by staff responsible for personal data

Your Rights

Under this policy, bm88 players have the following rights regarding their personal information:

Right to Access: You may request to see what data we hold about you.
Right to Correction: You may request that incorrect or outdated personal information be corrected.
Right to Deletion: You may request that your personal information be deleted, subject to legal obligations.
Right to Object: You may object to certain types of personal data processing.
Right to Portability: You may request that certain data be provided to you in a readable format.

To exercise any of the above rights, please contact us at [email protected] and we will respond within a reasonable time.

Child Protection

The bm88 platform is accessible to players aged 21+ only. If we discover that personal information of anyone under 21 has been collected, we will immediately delete that data and close their account.

If you suspect that a minor has opened an account, please notify us immediately at [email protected].

Contact and Policy Updates

We review this privacy policy regularly and will update it to reflect technology developments, legal changes, or changes to our services. Any policy updates will be announced on this page and the "Last Updated" date will be revised accordingly.

If you have any questions about this policy or wish to make a personal data request, you can contact the bm88 customer service team:

Questions about Personal Data Protection at bm88

bm88 uses players' personal data only for account registration, KYC verification, processing financial transactions, fraud prevention, and customer support — and will never sell it to third-party advertising companies.

Yes. The bm88 platform is protected by SSL encryption, database encryption, intrusion detection, and a firewall. Access is controlled so that only authorised personnel can access the data.

Contact [email protected] to submit a data deletion request. Please note that some data may need to be retained due to legal obligations or responsible gaming requirements and cannot be deleted.

Only the data necessary for service delivery is shared with payment providers or technology service partners, and only under confidentiality agreements. Data will not be shared with advertising companies or unrelated third parties.

You can refuse cookies through your browser settings. However, some platform functions — such as staying logged in and saving language preferences — may not work properly. If you refuse essential cookies, access to the platform may be interrupted.

If a personal data breach is detected, we will investigate immediately and notify affected players as quickly as possible. We will also conduct a post-incident review and take preventive measures to improve our processes.

Data for active account holders is kept for the duration the account remains open. After account closure, financial records and KYC data will continue to be retained for as long as required by legal obligations.